Cairn Ceramics

Simply place your order through our website. During checkout, you'll select your preferred size, color, bronze bell style, and shipping/handling method (Direct Shipping or Trusted Partner Handling). Once your order is received, we'll send your Collection Kit within 5-7 days. One we receive the Collection Kit back from you, your finished memorial will arrive in 4-6 weeks.

You can work with your funeral professional, or one of our Trusted Partners for shipping and handling the small portion of remains necessary for the creation of your memorial. At Cairn Ceramics, we understand the sensitive nature of handling remains. For this reason, we have created a Trusted Partner handling process – we work with trusted funeral homes, cremation providers, or death doulas who can handle the collection process for you. We ship the collection kit directly to your provider at no charge, they coordinate the remains collection and return shipping. We deliver your finished memorial to you or your provider – all at no additional cost. Your funeral provider may have their own service fees for handling assistance, please check with them directly about their rates.

Once your order is received, we'll send your remains collection kit within 5-7 days. For Self Collection and Direct Shipping orders, the kit will come directly to your address. For Trusted Partner orders, the kit ships to your selected funeral provider. After we receive the prepared materials, either from you or your provider, we begin the careful process of creating your memorial and keep you informed along the way.

Yes. We partner with select funeral homes and cremation providers who share our values of integrity and compassion. Our Trusted Partner handling program allows families to work with their chosen provider for assistance collecting the small amount of remains necessary for your memorial's creation. You can also work with the partner of your choosing by entering their contact information at checkout.

We ship the remains collection kit directly to your provider at no charge. They coordinate collection and return shipping using their preferred methods, and we deliver your finished memorial to you or your provider—all at no additional cost from Cairn Ceramics.

Your funeral provider may have their own service fees for handling assistance. Please check with them directly about their rates.

We require only a small amount – about 1 teaspoon for a single chime or 2 teaspoons for a double. Any unused ashes are respectfully returned with your finished piece.

Yes. A small portion of ashes is all that's needed, so multiple chimes can be created for different family members or locations. For multiple chime orders, we will provide specific instructions for the quantity of ashes needed.

Yes. We offer discounts for multiple memorials made from the same set of ashes. The discounts are detailed on the individual product pages, and will be reflected in your checkout total when ordering multiple chimes.

Yes. Cairn Ceramics creates memorials for people, and our companion brand, Kindred Spirits, offers the same care for beloved pets. Kindred Spirits is still in development. Please contact us directly for pet memorials.

Yes. You'll choose from our available color palette and forms during ordering. Each piece is individually made, ensuring every chime is unique.

You're welcome to include a personal note or brief dedication for our records. While we don't add inscriptions directly to the chime itself, we keep each message with care as part of your order documentation.

All Shipping costs are included in your memorial price. You'll receive a remains collection kit with a pre-paid Priority Mail Express return label at no charge, and delivery of your finished piece is also covered.

Yes. We partner with select funeral homes and cremation providers who share our values of integrity and compassion. Our Trusted Partner handling program allows families to work with their chosen provider for assistance collecting the small amount of remains necessary for your memorial's creation. You can also work with the partner of your choosing by entering their contact information at checkout.

We ship the remains collection kit directly to your provider at no charge. They coordinate collection and return shipping using their preferred methods, and we deliver your finished memorial to you or your provider—all at no additional cost from Cairn Ceramics.

Your funeral provider may have their own service fees for handling assistance. Please check with them directly about their rates.

We partner with select funeral homes and cremation providers who share our values of integrity and compassion. Our Trusted Partner handling program allows families to work with their chosen provider for assistance collecting the small amount of remains necessary for your memorial's creation.

We ship the remains collection kit directly to your provider at no charge. They coordinate collection and return shipping using their preferred methods, and we deliver your finished memorial to you or your provider—all at no additional cost from Cairn Ceramics.

Your funeral provider may have their own service fees for handling assistance. Please check with them directly about their rates.

Your funeral provider may have separate service fees for collection assistance and coordination – please discuss their rates directly with them. Many families find the professional support and local coordination worth the provider's fees. Whether you choose Self Collection or opt to use a Trusted Partner, all shipping costs are covered by Cairn Ceramics.

For Self Collection orders: The kit includes a secure collection container, protective packaging, detailed instructions, an official USPS cremated remains shipping box, and a prepaid Priority Mail Express return label.

For Trusted Partner orders: The kit includes a secure collection container, instructions for your provider, and coordination details. Your provider will arrange return shipping using their preferred carrier.

Yes. When using the Self Collection method, the U.S. Postal Service authorizes mailing of cremated remains via Priority Mail Express using the official USPS cremated remains box included in your kit. This provides the highest level of protection and tracking.

When using Trusted Partner Handling, your funeral provider follows their established procedures for transporting cremated remains using appropriate carriers.

No. Take the time you need. When you're ready, simply follow the included instructions to safely package and return the materials.

For Self Collection orders, use the prepaid Priority Mail Express label on your return box, and drop off at any USPS location. For Trusted Partner orders, your provider will coordinate the timing with you.

Yes, by appointment. Local families in the Portland area are welcome to arrange a personal drop-off at our studio. Please add a note during checkout or contact us to coordinate details.

Once we receive your collection kit, your memorial is typically completed and shipped within 4-6 weeks.

Yes. We send updates at key steps and are happy to provide additional information upon request.

Cairn Ceramics began when a close friend asked that her own remains be incorporated into a tsatsa—a small Tibetan votive sculpture, made by hand and meant to last. Creating those first pieces for her friends and family revealed how art can hold memory in a profoundly personal way. From that experience came the idea for a memorial that could also be part of daily life—a piece that both responds to its surroundings, while also bringing a sense of peace and presence. The wind chime grew from that idea, joining form and sound in a way that allows remembrance to be felt, not just seen.

We hope each memorial chime offers a quiet sense of presence within your home or garden—a graceful form infused with the ashes of your loved one. Even in stillness, it can serve as a gentle reminder of closeness and continuity. When stirred by the wind, its soft tone may bring a moment of recognition or comfort. In this way, each piece is meant to keep memory near—subtle, tangible, and part of the rhythm of daily life.

Cairn wind chimes are individually handcrafted in porcelain, offered in a broad palette of colors and forms. In the casting process, a small portion of cremated remains is gently infused into the clay, creating a memorial that is both beautiful and deeply personal.

Yes, the remains are visible on the interior of the forms. We blend a small portion of the remains into liquid porcelain, applying it to the interior of the form during casting. During firing, the remains become visible on the interior of the finished piece—a subtle and visible presence within.

Yes. Our chimes can be enjoyed indoors or in a sheltered outdoor space. While the porcelain and bronze are durable, they will last longest when protected from harsh weather.

Porcelain is highly durable and can last for many years. To preserve its finish, we recommend placing your chime in a covered porch, garden alcove, or other protected area.

Porcelain and bronze are durable materials, but they last longest in a sheltered location. A gentle wipe with a damp cloth is all that's needed for cleaning.

Yes. We offer repair services when possible and can recreate a piece if damage is beyond repair.

Because each piece is custom-made and includes cremated remains, we're unable to offer returns or exchanges. If an issue arises, we'll do everything possible to make it right.

If your memorial is damaged in transit, please let us know immediately, send us photos of the damage, and we'll arrange a replacement at no cost to you.

Yes. We offer discounts for multiple memorials made from the same set of ashes. The discounts are detailed on the individual product pages, and will be reflected in your checkout total when ordering multiple chimes.

We currently offer Shop Pay Installments at checkout, allowing you to spread payments over time.