
Our Process
Understanding the Ordering Process
We'll be with you every step of the way

STEP 1
Design Your Custom Wind Chime
After choosing one of our six beautiful wind chime styles, you'll be guided to the ordering page, where you can make it truly your own by selecting the size, preferred color, and the bronze bell style that best resonates with you. Once your order is placed, we'll send a complimentary collection kit straight to your door to begin the creation process.

STEP 2
You'll Receive Our Collection Kit
Your collection kit will contain everything needed to gather a small portion of your loved one's remains. For each chime, we ask for just 2 teaspoons (single) or 4 teaspoons (double). When ready, you will return the kit to us using the enclosed box. You may send it by USPS Priority Mail or Priority Express—this is the only part of the process for which you pay for shipping.

STEP 3
We Hand Craft Your Wind Chime
Once your collection kit arrives, we will begin the careful work of creating your custom wind chime. A small portion of your loved one's ashes will be gently combined with liquid porcelain, cast into form, and kiln-fired—becoming an inseparable and enduring part of the piece itself. Within six weeks, your finished wind chime will be delivered to you—free of charge—with the reverence and care it was made to embody.
Ordering – We're With You Every Step of the Way
Step 1

Place Your Order for a Beautifully
Handcrafted Memorial Wind Chime
Step 2

We'll Send You a Collection Kit –
Simply Return it to Cairn Ceramics
Step 3

We Craft Your Windchime With
Care and Send it Home to You
Start The Process
Q & A
Do I need to open an account in order to shop with you?
No, you don't need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on "Login/Register" followed by 'Create An Account' and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.